Knowledge Management in Hospitality and Tourism
Writer: Sungsoo Pyo and Ricarda B Bouncken
Published Year: 2002
Publisher:The Haworth Hospitality Press
ISBN: 0-7890-2146-3
Size: 24MB
This book will show you how to make the hospitality and tourism competitiveness of enterprises through the use of knowledge management concepts and techniques. It provides a basic introduction to the concept of knowledge management, fascinating case studies and recommendations and strategic guidance for the implementation and structural